Shipping policy

Everything we make is posted from our studio in Brooklyn, New York.

Where we ship

We currently ship within the United States only. If you are outside the US and would like a canvas, please write to us at atelier@pierrepontneedlepoint.com and we will do what we can.

Rates

• Standard shipping is free on orders of $125 or more.
• Standard shipping on orders under $125 is $8.
• Express shipping is $15 on any order.

When your order leaves us

In-stock canvases, kits and tools are packed and posted within five to seven business days. You will receive tracking by email as soon as your parcel is on its way.

Preorder canvases

Some canvases are available for preorder. These are produced in scheduled runs and typically take four to six months to arrive: an order placed by October 1 is expected by March 1. That timeframe is an estimate rather than a guaranteed delivery date, and it can vary with production volume and supplier schedules.

If your order contains both in-stock and preorder canvases, we ship it in more than one parcel so that your in-stock canvases reach you as soon as possible. You are charged shipping once.

Finishing orders

Finishing is a service rather than a shipment, and it travels in two directions.

You post your worked canvas to us, and that postage is yours. We recommend a tracked service; a completed canvas represents many hours of your work, and it is worth protecting. Once you place a finishing order we will write to you with the studio address and detailed instructions.

Return postage on your finished piece is included in the price of the finishing. Turnaround is approximately five to eight weeks from the day your canvas reaches the studio. We will confirm the timeline when it arrives, and write to you again when it ships.

If something goes wrong in transit

If your parcel arrives damaged, or if tracking stops moving for more than seven days, write to us at atelier@pierrepontneedlepoint.com. Photographs of the packaging help. We will replace a damaged canvas or refund it, whichever you prefer.

We are not able to reroute a parcel once it has been posted, so please check your address carefully at checkout. If you notice a mistake, write to us straight away and we will correct it if the order has not yet gone out.

Questions

Write to us at atelier@pierrepontneedlepoint.com. We answer within two business days.